Customer Testimonials

Carley was so incredibly helpful as we planned our trip! I messaged her back in July to start planning our trip and she was always quick with response times. She booked all of our dining reservations as close to the time we requested and if she had to reserve another time, she watched as other times became available and would check with us before changing the reservation. The way she booked our lightening lane passes was incredible because we rode the more popular rides at each park twice! She even made an incredible itinerary for us that we kept open on our phones so we did not have to remember what time everything was planned for! Our Disney trip would not have been as smooth without Carley’s help. We had the best time and are already planning our next trip and definitely will be utilizing Carley’s help for years to come! Thank you so much, Carley!

Thanks so much Kelly!! Our trip to Disney was amazing!! Having an adult child with disabilities is always a challenge when traveling. Kelly helped us plan a smooth trip to Disney. Can’t wait to go back. We definitely will recommend Kelly to anyone going to Disney.

Kelly helped us plan an amazing Disney cruise to Alaska. The kids loved the cruise (the performances, the pools, the kids clubs, the characters). We all loved our time in Alaska. It was amazing. Kelly was the third Disney planner we've worked with and by far the best. Very responsive and knowledgeable. She gave us great advice. I highly recommend her and plan to use her for my future vacations!

Kelly put in a lot of hard work and dedication in planning my 2025 Disney Girl’s Trip with my 6 best friends! She went above and beyond especially helping me figure out the app and answering my dozens of questions. I appreciated how quick she was to respond even during our travels. She is obviously excited to share her Disney knowledge and her emails with additional tips and information were very helpful as well. Many thanks to Kelly!

I’m just wanting to leave an extraordinary review for Jennifer Gialloreto! She was our travel agent when booking our first ever Disney cruise. She was incredible, organized, so easy to communicate with and it felt like a breeze rather than a transaction. First impressions are huge and by the service we received on the cruise, I believe that Disney feels the same. Jennifer kept those expectations exceeded, and it followed through on the cruise as well. We will definitely be booking with her again, and again, and again!

You are amazing and I feel so fortunate to work with you. Everyone going to Disney needs a Stephanie! You make a huge difference!!

As someone with no prior Disney experience, planning a Disney vacation for my family of five was incredibly daunting. Researching felt like a full-time job and I really didn’t know where to begin. As soon as I reached out to Brigid she made me feel excited about our trip instead of anxious. Not only did Brigid have excellent advice, her personal experiences at Disney made her an invaluable resource. She took the time to listen and thoughtfully made suggestions about parks, rides, dining and experiences based on my family’s interests. Her reminders kept me from inadvertently missing booking windows and her guides were very thorough and easy to understand. Having an expert like Brigid available to advise me from start to finish during the planning process was a gift. It was clear that she really cared about our vacation and was invested in making our Disney dreams come true.

As a first-time Disney family, we were overwhelmed by the prospect of planning our magical adventure, especially with the completely redesigned park pass system. Enter Jennifer Turner, our Disney fairy godmother! From the moment we reached out, Jennifer stood out among dozens of planners we contacted. She was not only the first to respond but remained incredibly responsive throughout our entire journey. Jennifer's expertise saved us from sifting through endless blogs, videos, and articles (Ok, fine. We still did that too.). She distilled the most up-to-date and relevant information, eliminating hours of research and phone calls. But it's her thoughtful touches that truly transform a good vacation into an unforgettable adventure, being valuable in ways we never expected. Her patience is truly remarkable. No question was too small or silly for her, and she always made us feel comfortable asking for clarification. Her guidance through the then-brand-new park pass system was invaluable, accounting for our individual needs with nuance and care. She even warned us about common mistakes that could have complicated our trip if not handled properly. One of the highlights of working with Jennifer was her room recommendations. They were absolutely incredible! From the perfect location to breathtaking views, we couldn't have chosen better spots ourselves without extensive knowledge of every resort we were considering. What impressed us most was Jennifer's blend of systemized efficiency and personalized care. She has streamlined the uniform aspects of trip planning with organized packing lists, guides, and tips, while still maintaining the empathy and attention to detail to make every trip uniquely yours. Even during our vacation, Jennifer was just a message away, ready with on-the-spot recommendations to enhance our experience. The most unbelievable part? These invaluable services are completely free! Jennifer feels like an extension of the top-notch customer service that Disney is renowned for. Whether you're a Disney newbie or a seasoned visitor, if you're planning anything Disney-related, do yourself a favor and reach out to Jennifer. Call, text, or email - she's incredibly responsive and will make your Disney dreams come true. You absolutely will not regret working with her!

Having Kelli was the best decision I have made for this trip. We had the best stress free first Disney trip thanks to Kelli!! To be honest, I didn't quite understand what it would be like to have a Disney specialized agent, but now I am totally bought. I cannot comment enough how I felt about the pure excitement of the trip without having to worry about doing research and planning out everything and all of the hassle. I felt this way more so even before getting to the parks, especially when I was packing with Kelli's packing list pdf in hand! We came back a few days ago, now feeling it was actually like a dream. Our daughter had the best birthday of her life, commenting "is this actually real or dream?? pinch me!", and all of us cannot wait to go back again. Planning hassle free Disney trip = pure excitement and joy!

I can’t thank Jeanine enough for booking our last minute trip to Disney! The hotel and accommodations were perfect. Jeanine answered my 1,000 questions leading up to and during the trip! I can’t wait to book our next Disney vacation with h